Wednesday, August 18, 2010

Thanks to All at Freedom RV, Spokane Valley, WA

We are on the road again after our, certainly unplanned, extended stay in Spokane Valley, WA. This morning the final touches were finished on our new RV and then we headed west. We want to send a special thanks to our sales team of Brian and Gary at Freedom RV for being so patient and accommodating while we deliberated and deliberated and then deliberated some more before making this totally unexpected decision to purchase.

After the decision was made, our RV was placed in the hands of SUPER TECHNICIAN Gary D. (two Garys, two roles). Apparently there is nothing this man cannot do on an RV. He built drawers into the dinette seats; he wired the towing braking system; he installed Maxx Airs on the roof; he identified and repaired a problem with the electronics system (working 'til 1:30 a.m.); he moved our recently installed, beautiful faucet into the new RV; he checked out every single thing on it; explained and trained Rich on the management of many items that we didn't have on our last one; he answered so many questions that we both had and performed many other punch list items. While we were moving yesterday, I even saw him doing body work on a fifth wheel...he is amazingly skilled. And his little one, Gage, is simply adorable!

Brian, if you are reading this, thank you for all the personal attention, great conversations, bottles of cold water, and for being half of such a great non-pressure sales team. Please thank your 'other half' Gary for answering so many questions that lead to our decision, for the hugs of assurance, and for picking out the perfect drawer front fabric. We never felt any pressure from him either and we always value that approach.

Rick and his daughter (sorry, don't have the name) made all the paper work and transfers painless. The man who did such a great job of detail cleaning the RV so that we could move straight in from our old one must be thanked too.

Rich and I would also appreciate it if you would let Gary D. know how much we value everything he did for us on this beautiful RV. I'm sure I left out a bunch of things on the list above. I can't emphasize enough how multi-talented he is and how grateful we are that he was allowed to give our RV priority so that we could get back on the road.

Finally, please find a way to get a copy of this to the owner, Maury ?. We met him very briefly and definitely want him to hear how impressed we are with every person at Freedom RV with whom we worked. We left there this morning feeling like we have a handful of new friends, not just some folks we did business with. I know this is an unusual way to communicate a thank you but this is where I write. Besides, it seems most appropriate, since purchasing an RV during what was to be a one night stop at a KOA along the way to Seattle is rather unusual too.

Here we are tonight, parked next to the beautiful Yakima River about 100 miles east of Seattle and Meandering style!

Lovin' Life ~~ With Gratitude to So Many New Friends!

1 comment:

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